Shipping, & Customer Service FYI

 

 

 

Shipping

 

All US ordered CDs, or CD ROMs are shipped US Postal service 1st class mail unless your order exceeds $60.  If it does then your order goes out US Postal service Priority 2 day delivery (US only).  Standard 1st class generally takes 3 to 5 days to reach the US east coast from us here on the US West Coast .  There is no charge for shipping on any order.  Shipping is factored into the cost of our products.  Orders usually ship within 2 to 3 business days unless we have a high volume or orders for some reason, such as during a new release period, in which case they ship within 4 business days. 

 

International orders are shipped US Postal Service Air Mail.  They usually take anywhere from 7 to 14 days from the date of shipment to reach your country.  In our experience that equates to 10 days to Canada and about 14 days to Europe.  Orders usually arrive even quicker to Australia and Japan though.  This is because we're on the West cost of the US and those countries are fairly close with respect to where we are.  Wanted to mention that as JFRocks seems to be quite popular in Japan these days.    

 

Also as a side note on International orders.  If you live outside the USA including Canada you must adhere to our International policy (click here).  Its our policy to refund and reject any international order(s) that don't follow our policy.

 

 

 

Returns & Exchanges

 

Our policy is all sales are final (except for replacement of defects).  We DO NOT offer refunds on purchases for any reason.  We're a very small operation and we provide you with enough online material for you to easily know in advance if Jeff's teaching style and lesson formatting is for you, or not.

Exchanging between formats, i.e. if you ordered Online Access and want to switch to CD-ROM is allowed, however if you switch from the less expensive Online Access format to the higher priced CD-ROM format you are responsible for the difference in product cost.  If you switch from the higher priced CD-ROM format to the lower priced Online Access format no refund in price difference will be offered, however in those instances will will offer you the difference in cost in store credit against a future JFRocks product purchase.  We are not and cannot be responsible if you do not read all available documentation on our formats.  We give you all the information you need to make the proper format choice based on your computer and internet service.  There are several links in our store to our Product Format Info page, or you can Click here to visit the page if you like.

 

We take customer service VERY seriously over here.  We bend over backward for you the customer in order make sure that when you order you get a good working copy of your order.  For CD ROM orders if you get what we call a defective burn or bad burn (which is rare but has happened) we will gladly replace your defective product at no additional charge to you, provided you alert us to the problem within 30 days of product shipment.  This is called our Quality Rocks Program.  Click here for program details.  Our customer service email address is customer_service@jfrocksguitarlessons.com  Also see our Contact us page.

 

 

 

FYI

 

JFRocks.com does not sell any personal information.  All info given during the ordering processed is used for the sole purpose of order fulfillment and nothing more. 
Click here for our Information Privacy Statement.

 


_____________________________________________________________________________

 

We have a 99.2% repeat customer base, you don't get those kind of repeat customer percentages by having a bad product or screwing anyone over with bad customer service.  We're very proud of what we produce here.  We feel these are some of the most unique and helpful guitar learning aids on the market anywhere.  Many would back us on that opinion.       

 

If you have any questions at all about products, you can email Kelly Ross at our JFRocks customer service email address which is customer_service@jfrocksguitarlessons.com and we'll be more than happy to help you out.

 


 

Thanks and we hope you enjoy our awesome and unique lines of guitar instructional products.

JFRocks.com

 

 

 

 

 

 

Copyright 2001-2011 JFRocks All rights reserved.